A quality automated processing line requires more than just conveyor, it needs well design, professional manufacturing, strict inspection and test, proper instillation and perfect technical support and service.
SERVICE SYSTEM
DRAGONS MACHINE has complete service system to provide customers with access to our team of mechanical, electrical and system integration engineers for technical support. All of our service staff serve customers as per company's standard service manual which has clear regulation on service principles, service management, service supervision and service evaluation.
SERVICE WAY
DRAGONS MACHINE offers a full range of pre-sale, sale and after sale services available for 24 hours a day, 7 days a week and 365 days a year.
Answer all of the machine related question
Make solution plans to meet customer's requirements
Offer remote on-line machine diagnostics, technical training and regular technical updates.
Quick response to provide solution and telephone instruct to solve the problem.
On-site Service if necessary.
WARRANTY AND SUPPORTSDRAGONS MACHINE offers a one-year guarantee to all the machines sold.
All of machines are fully assembled and thoroughly tested and checked prior to shipment.
Provide pre-sale technical advisory services, technical maintenance training and operational training.
Provide free repair for main spare parts within warranty period.
Provide free upgrades and maintenance for software system within warranty period.
Provide technical maintenance and repair for third-party hardware and software products according to third-party manufacturer's warranty-grade.
Provide preferential lifetime maintenance of all equipment, spare parts are charged according to the prevailing market price after warranty period.
